call centre manager à Montréal

Work Term: Permanent Work Language: Bilingual Hours: 34 hours per week Education: College/CEGEP Experience: 2 years to less than 3 years Work setting Relocation costs not covered by employer Urban area Tasks Analyzes the administrative issues in order to provide help to the employee Sort the technical problems in order to help the employee with established procedures Hire, train, direct and motivate staff Leading/instructing groups Monitor and evaluate Provide staff training Resolve conflict situations Conduct sales calls Supervisory Experience Offer mentoring Monitor staff performance Monitor department's performance Conduct quality audits Supervision More than 20 people Policy and program experience Employee recognition Type of experience Call centre Area of work experience Quality assurance or control Area of specialization Sales Security and safety Criminal record check Transportation/travel information Public transportation is available Work conditions and physical capabilities Attention to detail Fast-paced environment Large caseload Large workload Tight deadlines Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Initiative Judgement Organized Reliability Team player Screening questions Are you authorized to work in Canada? Do you have experience working in this field? Do you live near the job location? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Day Overtime available Health benefits Dental plan Health care plan Paramedical services coverage Vision care benefits Financial benefits Commission Group insurance benefits Life insurance