customer service agent à Sherbrooke

Work Term: Permanent Work Language: Bilingual Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years or equivalent experience Tasks Answer written and oral inquiries Answer inquiries and provide information to customers Arrange for refunds and credits Issue receipts and other forms Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive and log complaints Maintain and manage digital database Answer clients' inquiries and provide information Provide customer service Computer and technology knowledge Google Drive Zendesk Word processing software Type of experience Call centre Security and safety Basic security clearance Work conditions and physical capabilities Attention to detail Fast-paced environment Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Reliability Team player Ability to multitask Dependability Quick learner Screening questions Do you have experience working in this field? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Day Weekend Health benefits Dental plan Health care plan Paramedical services coverage Vision care benefits Financial benefits Group insurance benefits Life insurance Long term benefits Maternity and parental benefits Other benefits Free parking available Other benefits Team building opportunities Parking available